This disclaimer is designed to outline the general booking conditions pertaining to your reservation. It serves to ensure that your travel arrangements are 100% accurate, and outlines the areas of responsibility for both the client and travel consultant.
Confirmation of your booking
Please ensure that you are happy with your travel itinerary prior to any documentation being issued. You will be asked to confirm that you are happy with these arrangements by either signing the confirmation or by agreeing to its content via email.
Check that names are correct
It is extremely important that the names on all documentation are exactly the same as those listed on each passport. You will be asked to provide a copy of the passports of each traveller when making a reservation.
All deposits paid to both Aeroplan and its suppliers are non-refundable. Should a deposit not be received by the specified date, the reservation will be cancelled. Only full payment will guarantee the price quoted. A deposit will secure your reservation but the total price is affected by rates of exchange, availability, airfare rulings and various other factors.
Payment of your booking
Full payment is required at least 8 weeks prior to departure or at the time of booking, depending on the requirements of our suppliers*. Airfare payments are often due immediately and this is at the airlines discretion. Aeroplan, and our clients, are expected to adhere to these strict supplier deadlines which will be discussed with you at the time of making your reservation.
Aeroplan reserves the right to implement service charges. Service charges may include booking, ticketing, amendment, communications, and consultation, documentation and administration fees for online reservations. We believe in being upfront with all charges and would be happy to disclose them on request.
Both Aeroplan and our suppliers* charge cancellation fees once a ticket has been issued or a package processed.
Your baggage allowance will vary according to airline, class of travel and routing. The correct baggage allowances are shown on your air ticket and excess baggage charges are available via the airline websites. These may be very costly.
Check-in times are generally 3 hours prior to departure for international flights and 90 minutes for local flights. We do advise that you do an online check in 24 hours before to reduce your check in time at the actual airport. We are happy to do this on your behalf should you wish.
Reconfirm your flights
Prior to departure, we will advise of any changes in itinerary but once you have commenced travel it is important for the passenger to check all onward flights via the airline website.
Seating is never guaranteed. We can request these at the time of the booking but it is at the airline discretion. Many airlines have now implemented paid seating which is not included in the initial airfare.
We will request meals on your behalf but cannot guarantee them, even if the airline confirms at the time of booking.
It is extremely important that you have comprehensive travel insurance when you travel. We are able to offer a comprehensive cover for your itinerary. This is often a requirement when applying for a visa. Should you decline this, Aeroplan is not liable for any expenses incurred for lost baggage, travel delay, medical emergencies and any related costs.
We recommend that you travel with an international drivers licence as well as your local SA licence just to be safe.
All airfare payments are immediately transferred across to the airline. Refund applications may take up to 12 weeks to process and in certain cases longer. Over and above any airline, or any other supplier* charge, we reserve the right to charge cancellation and processing fees which are paid at the time of making the refund application.
You will be referred to our visa partners for sound visa advice pertaining to your itinerary. Aeroplan may not be held liable for any losses incurred due to visa delay/error or decline. Please check with the Embassy directly should you have any questions.
You are responsible for ensuring that you have a valid passport – valid for 6 months after return of travel, and with enough blank pages to satisfy the authorities throughout your journey. Unabridged birth certificates are still required for minors under 18 on all international travel
* Suppliers include airlines, shipping lines, rail services, accommodation suppliers, coach, car hire, touring and sightseeing companies.
Aeroplan Travel acts at all times as an agent, sub-agent or broker for various principals and other parties, inter alia; tour operators, airlines, shipping companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services. We act on behalf of these principals and are not responsible for acts of error or omission made by them or their agents. In addition we may not be held liable for any losses incurred due to end supplier insolvency or cease of operations.
What our clients say about us...
We have been dealing with Aeroplan for a number of years now and have always received professional service from them. Whether it be a short notice request or an afterhours request, we are always greeted with a friendly voice willing to assist us. I would not hesitate to recommend Aeroplan for your corporate travel needs.